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Mystery Shoppers
We are presently looking for mystery shoppers of all ages across Australia.
Mystery shoppers work on a casual self-employed basis and undertake checks on retail stores including store layout, customer service, till procedures etc.
About you
You will need to have a keen eye for detail and be able to remember your shopping experience. We may need to ask you some questions about your shopping experience if our client wishes to clarify something.
What do you have to do?
You simply visit our clients' store/s as a customer and take note of what is going on. You then complete the online report form.
What equipment do you need?
You will need access to the internet and an email address and a telephone so we can contact you. Most assignments are given via email.
Do I have to purchase anything?
Sometimes yes. You will be reimbursed for any purchases made. Generally they are small and are used to check how till procedures are conducted, i.e. ensuring purchases are being wrung up, that money goes into the till and receipts are given.
Our assignments
Our assignments vary from small shops to large retail chains and can be anyhere in Australia. Our mystery shoppers are chosen on experience and location.
How much do we pay you?
You are paid per store visit. We will discuss this with you before your acceptance of each assignment. Rates vary depending on our client and can be from $20 to $50 per visit depending on client requirements.
Are you an employee of us?
No, you are merely a casual agent. We will reimburse you for each assignment directly into your chosen bank account and it is up to you to make your own taxation arrangements.
We're not noticed
We slip in and out of stores unnoticed. Our candidates could be anyone from youngsters to senior citizens. We're there to observe, what was the shopping experience like? We then report back to the client so they can make their customer service better.
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"If a job is worth doing, it's worth doing well"
I care about the state of customer service, or lack of it in Australia. I'm sure you've experienced really good service and really bad service. Poor service could be due to a lot of things, poor or non-existent training, bad work culture or staff expected to do too much. We're here to help those companies that wish to make the customer experience better and in return reap more profits. If you wish to be considered as a mystery shopping candidate please send us your CV today to contact@servicecheck.com.au so we can get the ball rolling.
Michael Squire |
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