Service Check

I run a business
We specialise in retail mystery shopping.

I like to give good serviceYou'll need experienced mystery shoppers to ensure this is being carried out.

I am too busy So you'll need people who can check how things are going from a customer perspective.

Don't let poor customer service destroy your business

Let’s look at what we can bring to the table.

Quick Service Check

Store	Is your store well layed out and lit?
Personnel	Do all your staff make the effort to welcome customers into your store? Do they make eye contact and appear willing?
Products	Do your customers trip over products when they enter your store?
Transactions	Is all the money going into the till? Are staff competent when doing complex electronic transactions? Do they appear confident in front of your customers?
Counters	Is there enough space on your counter or is it full of rubbish?

How we can help

We organise the people power you need to ensure the customer experience is as good as it can be. Our mystery shoppers are observant and can report back to you what they have seen and how they have been treated by your staff.

One store or your entire operation

We can organise our mystery shoppers to visit just one store or hundreds.

Fraud, theft, useless staff

If you have a problem with fraud or theft by staff or staff that are not interested in representing your business properly then we can help you sort out your problem. For difficult areas we will send in one of our senior mystery shoppers, ex police by the way, to get a good insight into what is occuring.

Multiple store reporting

After we've visited your store we'll provide a comprehensive report via email so you can take action. We can include in our reports any particular areas that you wish us to focus on.